Products
Edge Assist
Edge Assist adds AI answers to your website. Visitors ask questions in a search-and-ask widget, and Assist answers from your own content, with citations, streamed word by word. One script tag to embed; no model keys, no infrastructure.
On this page5 sections
How it works#
- You give Assist your content. Your site publishes a small JSON index that Assist re-fetches hourly, so answers track your content automatically. See Content ingestion.
- Visitors search or ask. The widget gives instant full-text results as they type (free, unlimited), and composes an AI answer when they ask a question. Answers are grounded in your content and cited, so it links the pages it drew from.
- Repeat questions come from cache. Answered questions are cached per site and replayed instantly, invalidated the moment your content changes. See Answer caching.
- Humans stay in the loop. A visitor can hand the conversation to your team at any point. Assist emails you the transcript and their address, and you reply directly.
Assist is grounded: it answers from the retrieved passages and the conversation, and declines rather than inventing facts your content doesn’t contain. Every answer cites its sources.
Quick start#
Create a site in the console, point it at your content, and add one line to your pages:
HTML
<script src="https://assist.edge.network/widget.js"
data-sitekey="ea_your_sitekey" defer></script>That renders a floating launcher on every page. The full walkthrough, including inline embeds, the hosted page and keyboard shortcuts, is in Getting started.
Key concepts#
| Concept | What it is |
|---|---|
| Site | One Assist deployment: a hostname, a content index, widget settings and metrics. Accounts can have multiple sites. |
| Sitekey | A public identifier (ea_…) embedded in your pages. There is no secret key; see origin enforcement below. |
| Origin enforcement | Search, ask and handoff only accept requests from your registered hostname (and subdomains), so a copied sitekey is useless on another domain. localhost is always allowed for development. |
| Question | The billable unit: one AI-composed answer. Searches are free and unlimited. Every site answers 250 questions free each month. |
| Override | Your final word: pinned facts take precedence over site content in every answer, and curated Q&As return your exact wording verbatim when a question strongly matches. Free on every site, managed in Control. |
Next steps
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