Support
How can we help?
Open a ticket from the console and talk to the team that builds Edge, or find the answer yourself in the docs and Academy. Billing, security and abuse issues are handled for every customer, on every plan.
Prefer email? support@edge.network
console · support · ticket
SSL certificate stuck on pendingCDNHigh
you · 09:12
Added shop.example.com an hour ago. CNAME is set but the certificate still shows pending.
Edge support · 09:31
Found it: an old CAA record only allows another issuer. Remove it and the certificate will issue on the next check.
Threaded, so nothing gets lost
Get help
Pick the fastest route to an answer
Most questions are answered in the docs. When you need a person, open a ticket.
- Open a ticket
Submit a ticket
Raise an issue from the console. Every ticket is categorised by product and tracked in one thread. - View docs
Documentation
Guides and references for CDN, Compute, DNS, Storage, Shield, Assist, the CLI and the API. - Start learning
Academy
Tutorials, videos and best practice, from first deployment to multi-region setups. - Send an email
Email support
Write to support@edge.network for account or technical help. - Join Discord
Community
Ask other Edge developers and the team in the Edge Discord. - View status
System status
Check live service health and incidents before you raise a ticket.
Response times & hours
What to expect, by plan
Support availability depends on your plan. Enterprise customers get response times agreed up front and 24/7 cover for critical issues. See the Enterprise SLA.
Support hours
Standard
Mon–Fri, 9am–6pm GMTBusiness
Mon–Fri, 8am–10pm GMTEnterprise
24/7/365
Get a faster answer
Write the ticket you'd want to receive
Pick the category that matches your issue and set the priority by urgency. Then give the team everything they need to reproduce it.
- Name the resource affected: VM, domain or bucket
- Describe what you expected and what actually happened
- Paste any error messages you're seeing
- Note when the issue started
FAQ
Quick answers
How do I get started with Edge?
Sign up for a free account (no card required), verify your email and deploy your first resource in minutes.
What payment methods do you accept?
All major credit cards, PayPal and cryptocurrency.
Do you offer refunds?
Unused prepaid balance top-ups are refundable. Contact support and we'll sort it out.
What is your uptime SLA?
Enterprise customers get a 99.99% uptime guarantee, backed by service credits, as part of the Enterprise SLA.
How do egress fees work?
They don't. Egress is $0: we don't charge for bandwidth or data transfer. Ever.
Still stuck? Talk to a person.
Open a ticket from the console and the team that runs the network will pick it up.
Or email support@edge.network