Compare
Edge Assist vs Chatbase, Kapa, Inkeep and Intercom Fin
Competitor figures are published prices at the time of writing.
Monthly cost for 2,000 answered questions
- Edge Assist$17.50
- Chatbase$40–150
- Inkeep$150+
- Kapa.ai$500+
- Intercom Fin$1,980 + plan
Linear scale. Edge is (2,000 − 250 free) × $0.01. Others use published starting prices, with Fin at $0.99 for each of 2,000 resolutions.
Where Assist is different
Same category, different decisions
Priced like infrastructure
Contracts and tiers charge whether visitors ask or not. Assist meters answered questions from a prepaid balance, so a quiet month costs nothing.Live in minutes, not meetings
No sales call, no onboarding project. Point it at your content, paste one line, and it's answering.Search and answers in one
Instant results as visitors type, AI answers when they ask. One box, one integration, one bill.Part of a platform
Ingest from a Storage bucket, protect the ask endpoint with Shield, and pay from the balance you already hold.
An honest view
When another option fits better
You already run Intercom's helpdesk
Fin lives inside Intercom. If your team works tickets there, keeping answers in the same inbox may be worth the per-resolution price.
You want a sales-led, managed rollout
Kapa.ai sells on an annual contract with a sales call up front. If procurement prefers that shape, it's built for it. Our Expert Services team can also run an Assist setup for you.
You need native mobile SDKs today
Assist's hosted page works in any in-app browser now; native Swift, Kotlin, React Native and Flutter SDKs are still to come.
Your corpus is far beyond 10,000 pages
Self-serve Assist tops out at 10,000 pages per site. Larger knowledge bases need a custom deployment, so talk to us before you commit.
Feature by feature
How they line up
| Chatbase | Kapa.ai | Inkeep | Intercom Fin | ||
|---|---|---|---|---|---|
| Pricing model | Per question ($0.01) | Credit-based tiers | Annual contract | Plan tiers | $0.99/resolution |
| Starting price | $0 (250 q/mo free) | $40+/mo | ~$500+/mo | ~$150+/mo | Intercom plan + usage |
| Free tier | Trial-sized | ||||
| Self-serve setup | 1 line of code | Self-serve | Sales call | Self-serve | Intercom required |
| Instant search included | |||||
| Citations on answers | Limited | ||||
| Streaming answers | |||||
| Pinned facts & curated answers | |||||
| Question & conversation analytics | |||||
| Answer cache (instant repeats) | |||||
| Human handoff & lead capture | Via integrations | ||||
| White-label / rename | $29/mo add-on | Paid add-on | Enterprise | ||
| Document ingestion (bucket) | |||||
| Standalone (no helpdesk required) |
The maths
One docs site, 2,000 questions a month
| Product | Monthly cost | Compared with Assist |
|---|---|---|
| Edge Assist | $17.50 | 1,750 billable questions |
| Chatbase | $40–150 | About 2–9× more, with credits to ration |
| Inkeep | ~$150+ | About 9× more, on a plan tier |
| Kapa.ai | ~$500+ | About 29× more, on an annual contract |
| Intercom Fin | $1,980 + plan | $0.99 vs $0.01 per answer: 99× the unit price |
Depending on the product, the same month costs roughly 2× to over 100× more elsewhere. Fin assumes every answer is billed as a resolution.
Switching
Try it alongside what you have
- 01
Create a site and ingest
Point Assist at your content index, a Storage bucket or your URL. The free tier covers 500 pages. - 02
Test before you swap
Localhost is always allowed, and every site gets a hosted assistant page, so you can compare answers side by side. - 03
Replace the script tag
Swap your current widget for one line. Pin the facts that matter and watch the question log for gaps.
FAQ
Comparison questions
Where do the competitor prices come from?
Is Assist really cheaper at every volume?
Do I need Intercom or another helpdesk?
Try the cheaper one first
It's free to start and takes minutes to add. If it doesn't answer well on your content, you've lost nothing.
Free to sign up. Nothing on Edge silently starts billing.