---
title: "Account & support"
description: "Manage your Edge Network account, team members and security settings, understand how users and accounts relate, and find support resources."
url: "https://edge.network/docs/account"
section: "Account & support"
---

# Account & support

Everything you need to manage your Edge account, collaborate with your team, and secure your infrastructure.

Edge Network's account management features let you work with your team while keeping your account secure and compliant. The same tools for managing access and protecting resources are available to solo developers and large organisations alike.

## Key features

- **Teams:** Invite team members, manage roles and control access to your resources.
- **Security:** Protect your account with 2FA, session management and audit logging.
- **Two-factor authentication:** Add an extra layer of protection with TOTP-based 2FA.
- **Audit log:** Track all activity for compliance and security investigations.
- **Cost Advisor:** AI analysis of your usage and spend, with savings opportunities in real dollar amounts.

## How accounts work

Edge Network uses a flexible account model that separates your login identity from your resources:

- **User (login identity):** Your email and password (or OAuth connection) that you use to log in. A single user can belong to multiple accounts.
- **Account (resource container):** A container for your resources (VMs, CDN deployments, DNS zones, etc.). Each account has its own team members, billing and settings.

This model allows you to:

- Have a personal account for your own projects
- Be a member of multiple team accounts
- Switch between accounts without logging out
- Use the same login for work and personal projects

### Default account

If you belong to more than one account, you can choose which account to sign in to by default. This is the account you'll land on each time you log in.

To set your default account, go to **Account → Settings → Profile**. When you have multiple accounts, a **Default Account** section appears where you can select your preferred account. Click **Set as Default** next to any account to make it your landing account on login.

You can switch between accounts at any time using the account switcher in the top-right menu, regardless of which account is set as your default.

## Quick links

- [Manage team](/console/team)
- [Security settings](/console/settings/security)
- [Activity log](/console/activity)
- [Run the Cost Advisor](/console/billing?tab=advisor)
- [Contact support](/support)

## In this section

- [Teams](/docs/account/teams) — Invite team members, assign roles and permissions, switch between accounts, and manage your team on Edge Network from the console or the API.
- [Referral programme](/docs/account/referral-program) — Refer customers to Edge and earn 15%, 10% and 5% of their spend over three years, credited to your balance. Your referrals get $10 of free credit.
- [Cost Advisor](/docs/account/cost-advisor) — AI analysis of your account-wide usage and spend: VM right-sizing, waste detection and capacity pressure, with specific recommendations in real dollar amounts.
- [Security](/docs/account/security) — Secure your Edge Network account with two-factor authentication, session management, role-based access and comprehensive audit logging for compliance.
- [Two-factor authentication](/docs/account/two-factor-authentication) — Secure your Edge Network account with TOTP-based two-factor authentication. Works with Google Authenticator, Authy, 1Password and other authenticator apps.
- [Audit log](/docs/account/audit-log) — Track all account and infrastructure activity with Edge Network's audit trail: what's logged, event details, filtering, and support for compliance audits.
- [Alerts & notifications](/docs/account/alerts) — Real-time alerts for every Edge Network service: alert types, what triggers them across Compute, CDN, Storage and DNS, and how to filter and manage them.
- [Support tickets](/docs/account/support) — Submit and track support tickets from the Edge console: creating tickets, priority levels and response targets, ticket statuses, replies and categories.